1. Damaged or wrong items
If a print arrives damaged, or is not the work or format you ordered, tell us within 14 days of delivery with photographs of the item and the packaging. We will reprint or refund in full, and we do not ask you to return a damaged print unless it is safe and economical to do so.
2. Change of mind
Unframed prints may be returned within 30 days of delivery if they are unopened in the original tube. Return postage is paid by the buyer and the item must arrive undamaged.
Framed prints are assembled to order and cannot be returned for change of mind, because the frame cannot be resold as new. If the frame or glazing is defective, that is covered under section 1.
3. Colour expectations
Screens emit light and pigment reflects it, so a print will look slightly denser than a display. Reasonable variation of this kind is not a defect. If exact colour is critical, ask for a physical proof before ordering a framed piece.
4. Lost in transit
If tracking shows no movement for 10 business days, contact us and we will treat the parcel as lost: reprint or refund, your choice. We handle the carrier claim.
5. Refund timing
Refunds are issued to the original payment method within 5 business days of approval. Card refunds may take a further 5–10 business days to appear, depending on your bank. Crypto refunds are returned in the same asset at the value received.
6. What we do not refund
Custom-size prints cut to your specification, import duties paid at destination, and orders where the delivery address was entered incorrectly and the parcel was signed for.